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Terms of Service

Effective date: October 26, 2026 · Last updated November 4, 2026

Version française. The English version governs if the two differ.

Not for emergencies. KeyUp is not an emergency service and is not a replacement for emergency radios or 911. It depends on internet service, our servers and your device’s battery, any of which can fail. In an emergency, call 911 or your local emergency number, and follow your workplace’s safety procedures.

These terms are an agreement between you and KeyUp (“KeyUp”, “we”, “us”), a sole proprietorship in the United States, for using the KeyUp app for Android phones and Wear OS watches, the KeyUp web app, the web guest and watch pairing pages, the web dispatch console, Radio Bridge and this website (together, the “Service”). By using the Service you agree to these terms and to our Privacy Policy. If you use KeyUp for an organization, you agree on its behalf and confirm you’re allowed to.

If someone's connection drops for a moment, KeyUp holds your talk in memory for up to 5 minutes to deliver it to them.

How you agree

Everyone who creates an account or joins a group with an invitation, including as a guest, agrees to these Terms and to the Privacy Policy at that moment. You do it by ticking the box next to I agree to the Terms and Privacy Policy. Create account and Join stay off until the box is ticked, and the box is never ticked for you. If you sign up with Google, you tick it on the screen after Google. Older versions of the app say the same in a line under the button instead of a box. KeyUp keeps a record of when you agreed and to which version, as the Privacy Policy explains.

1. Who can use KeyUp

  • You must be at least 14 years old. Where local law sets an older age for agreeing to the use of your data, you must be that age.
  • People under 18 use KeyUp with a teen account, under the teen rules below (only friends can start direct messages and calls with them, no Adults only Spaces, no starting Spaces and no buying). KeyUp itself has no parental consent step. Where a state law requires a parent’s approval, we use the approval your app store collects (on Android, Google Play). That applies in Texas now, and in other states as their laws start. If you’re under 18, you confirm that a parent or guardian knows you use KeyUp and agrees to these terms for you.
  • You must be 18 or older to start or own a Space, to become a Space’s owner, or to buy a plan. People under 18 can join a Space when someone invites them, but can’t start Spaces or buy anything. Only a teen’s friends can start a direct message, a direct call or an Ask to join with them. Once a teen messages someone first, that person can reply in that chat and ask them to join a room, and a block either way ends it. The AI assistant is for people 18 and over.
  • A Space’s owner or admins can mark it Adults only (18+). People under 18 can’t join it or see it, accounts made before we asked for a birth year confirm theirs before joining, and guests must confirm they’re 18 or older. Adults only Spaces allow adult language and mature topics. They don’t allow sexually explicit content, nudity or sexual services: those are forbidden everywhere on KeyUp (see Acceptable use).
  • We ask for your birth year when you sign up, only to check these age rules. We don’t keep your birth year, just whether you’re an adult or a teen. On Android we also use the age range your app store shares and, where state law requires it, whether a parent approved. We use them only for these age rules and to follow the law, and the store’s age range can only make these rules stricter. If Google Play needs to confirm your age first, you finish its age check in the Play Store before we make your account.
  • If a teen’s parent hasn’t approved the latest KeyUp changes in the app store, the teen account is paused until they do. A paused teen can still sign in, but can’t talk, send messages or join rooms.
  • New accounts and guest passes for people under 18 may be unavailable in some US states for now (Texas today). When you sign up, we check which state your connection comes from to apply this.
  • A parent can’t create an account for a child under 14. Accounts made before October 4, 2026 by people who were 13 stay open as teen accounts.
  • You can’t use KeyUp if we’ve closed your account before for breaking these terms, or if the law doesn’t allow you to.

Where KeyUp is available

KeyUp is run from the United States and follows US sanctions and export laws. It isn’t offered in, and you may not use it from, countries and regions under comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria and the Crimea, Donetsk and Luhansk regions of Ukraine). You may not use it if you are on a US government list of restricted or sanctioned people, or act for someone who is. KeyUp also isn’t offered in some countries that ban or restrict internet calling apps. Which countries can download the app is shown in each app store, and we may change that list. If you use KeyUp from somewhere else, you’re responsible for following the laws that apply to you there.

2. Your account and security

  • Give accurate information and keep your password to yourself. You’re responsible for what happens on your account.
  • You may sign in with a password or with Google. Signing in with Google does not give Google access to your KeyUp content.
  • Adding an email address lets you reset your password if you forget it.
  • If you think someone else is using your account, change your password, remove devices you don’t recognize, and email [email protected].
  • Guests join with a guest pass and a name, with no account. Guest passes expire and only open the rooms they were made for.

3. Acceptable use

Don’t use KeyUp to:

  • Break the law, or record or transcribe people without the consent the law requires.
  • Harass, threaten, bully or abuse anyone, or share hateful or violent content.
  • Share sexually explicit content, nudity or sexual services, anywhere on KeyUp, including in a Space marked Adults only (18+). Adults only Spaces allow adult language and mature topics, and their owners and admins decide what else is allowed within these terms. Never share anything illegal, anything involving someone under 18, or anything intimate of a person without their consent.
  • Share content that exploits or harms children.
  • Send spam or malware, or share content you don’t have the right to share.
  • Impersonate someone, or misrepresent your connection to a person or organization.
  • Use a profile picture that is sexual, violent or hateful, or a picture of someone else without their permission. We check new pictures automatically and may remove pictures that break this rule.
  • Interfere with the Service: probe, overload or reverse-engineer it, get around limits or security, or access accounts or data that aren’t yours. Good-faith security research under our Security policy is welcome.
  • Rely on it for emergencies, or as your only way to communicate where safety is at stake. KeyUp is not an emergency service. Call 911 or your local emergency number.

4. Not an emergency or safety-critical service

KeyUp is not an emergency service and not a safety-critical communication system. Don’t rely on it to contact emergency services, to call for help, or for anything where a missed or late message could put someone’s life, health or safety at risk. KeyUp can’t call 911 or any other emergency number. KeyUp’s Call for help button sends an alert to the people who look after your Space. It is a convenience, not an emergency service: it can be delayed or not arrive, and it contacts no one outside your Space.

KeyUp depends on internet and mobile service, our systems, other companies’ services and your device’s battery and settings, and any of them can fail. Talk, messages, calls and notifications can be delayed, cut off or lost without warning, and you may not be told when that happens. Where safety matters, keep a separate, reliable way to communicate, such as a phone line or a licensed radio, and follow your workplace’s safety procedures. In an emergency, call 911 or your local emergency number.

5. Space owners and admins

  • Space owners and admins run their Spaces. You’re responsible for moderating your Space: setting its rules, dealing with members who break them or these terms, and removing, muting or banning people when needed.
  • If you own or manage a Space, you’re responsible for who you invite, the guest passes you create, and the features you turn on, such as Replay, transcripts, the AI assistant and Radio Bridge. That includes telling your members about them and getting any consent your members or local law require, for example for recording or transcribing people at work. Replay was called Rewind before October 2026.
  • If you connect an AI assistant, you use your own account with that AI company. You’re responsible for that account, its API key, following that company’s terms, and anything it charges you. KeyUp doesn’t provide or charge for AI. You can set a monthly question limit to control costs. AI answers can be wrong, so check anything important.
  • If you connect your Space’s own transcription key (for example from OpenAI, Groq or Deepgram), the audio of members who agreed goes to that company under your account. You’re responsible for that account and key, for following that company’s terms, and for anything it charges you. KeyUp doesn’t provide or charge for it. You can remove the key at any time, and KeyUp removes it when the Space changes hands or the person who saved it leaves.

6. Radio Bridge

Radio Bridge connects a KeyUp room to a two-way radio. It is on sale, and it is still in beta. If you use it, you’re responsible for making sure you’re licensed or authorized to transmit on your radio and frequency, and for following your license rules, including any rules about connecting a radio to the internet or phone network (interconnection), relaying other people’s traffic, business use and unattended operation. You’re responsible for everything your bridge transmits. KeyUp doesn’t give legal or licensing advice. If you’re not sure, check with your radio licensing authority (in the US, the FCC) or a qualified advisor. Keep your radio’s own time-out timer on.

US only. Radio Bridge may only be used with radios located in the United States and operated under a valid FCC license or authorization. Talking to the radio (sending KeyUp audio out over the air) needs an FCC license that we have checked, as described on our Radio Bridge page. Listen-only (bringing radio audio into KeyUp) doesn’t need a license from us, but you must still follow the law where the radio is. We may turn off a bridge that doesn’t appear to be in the US, or whose license we can’t confirm.

Radio Bridge is on sale, still in beta. Its price is $59 a month per bridge as an add-on on Crew and Business plans, bought by the Space owner in the KeyUp web app. One bridge is one radio channel linked to one room, and every radio on that channel comes along. Outside the free start below, it isn’t available on Free or Plus. Radio Bridge is not an emergency or public safety system.

Free 30-day start. A team that wants to try Radio Bridge first can ask support for a free start. Up to five teams at a time get one, and we decide which. It is a free start, not a price offer, and we may ask what you find when you test the bridge with your own radios. A free start runs for 30 days from the day we turn it on, on any plan. We tell the Space owner when it starts, with how to keep it by email, and again 7 days before it ends. When it ends, the bridge simply stops, and nothing is charged. To keep it, the Space needs a Crew or Business plan and the add-on at the price above. Everything else in this section applies during the free start.

7. Features in beta

Some features are in beta: private calls, Radio Bridge and translation. For those features:

  • They are provided “as is”, and they may change, be limited or be removed.
  • They may be interrupted, slow or unavailable at times, and things may break.
  • We may need to reset the data of a beta feature. If we do, we’ll give you notice first when we reasonably can, so you can download your data.
  • Private calls (end-to-end encrypted 1-to-1 calls) are new, still being tested and haven’t been independently reviewed. We can’t guarantee their security yet, so don’t rely on them for sensitive conversations.
  • Some features, like the watch working on its own, are new and still being tested on real devices.

Everything else in KeyUp is provided under these terms and the plan you are on.

We may ask for feedback. If you give it, we can use it to improve KeyUp without owing you anything.

8. Paid plans and billing

Paid plans are live. Free is the default. You are only charged if you choose a paid plan and confirm the payment. The plans, what each one includes and the prices are on our Pricing page.

  • Who pays: the Space owner. Invited members and guests never pay. Only adults (18 and over) can buy a plan. If a teen’s parent buys a plan, the parent is the Space owner.
  • How you pay: in the Android app you pay through Google Play. On the web you pay through Stripe. Business plans are bought and paid on the web. We never see your card number. Google Play purchases also follow Google Play’s terms, and web purchases follow Stripe’s terms for its checkout. You have one subscription at a time: if you already pay through one, we won’t let you start a second one through the other.
  • Where web sales are open: Web sales are open in the United States, Canada and New Zealand for now.
  • Renewal: paid plans renew automatically at the end of each monthly or yearly period, at the same price, until you cancel. The price and the period are shown before you pay. Once the plan is active, your plan in KeyUp shows the next renewal date (“Renews on” and the date).
  • Automatic renewal acknowledgment: when you choose a paid plan and confirm the payment, you agree to be charged the price shown, for the period shown (every month, or once a year on a yearly plan), and you agree that the plan renews automatically, at the same price and for the same period, until you cancel. The price, the period, the renewal and how to cancel are shown to you before you pay, and again in the confirmation email you get after you pay: Google Play sends it for a Google Play purchase, and we send it for a web purchase. We send a reminder before a yearly plan renews, and a yearly reminder for a monthly plan, with the price, the period and how to cancel.
  • Canceling: you can cancel at any time, and canceling is as easy as signing up. Cancel a Google Play subscription on the Google Play subscriptions page (Payments and subscriptions, then Subscriptions, then KeyUp). Cancel a web subscription under Manage billing in KeyUp (Space settings, Plan, Manage billing), or by emailing [email protected]. Your plan stays active until the end of the period you’ve paid for.
  • Upgrading and downgrading: You can move to a bigger or a smaller plan at any time. An upgrade starts right away, and the difference for the rest of the current period is charged then. A downgrade starts at your next renewal, nothing is refunded, and you can undo it before that date. A plan from Google Play is changed in Google Play; to move to a web plan, cancel it in Google Play first.
  • If a payment fails: Your plan stays for 7 days while Google Play or Stripe tries again, and we show you what to fix. If the payment still hasn’t worked after that, the plan pauses and your Space works as Free until it is paid: the people over the Free limit are paused, and nothing is deleted. When the payment works, your plan comes back. We never suspend your account or delete anything because of a payment.
  • Refunds and chargebacks: see our Refund policy. If a web payment is refunded or reversed (a chargeback or a dispute), the plan ends at once. Refunds for Google Play purchases go through Google Play.
  • The free trial: on Free, a 14-day Crew 15 trial starts once, when the 4th person joins your Space. The trial needs no card and never turns into a paid plan by itself. During the trial, KeyUp’s own transcripts are capped at 2 hours in total. To keep it to one free trial per person, KeyUp keeps one-way marks of the owner’s verified email, devices, phone and linked Google account for at least 400 days, also after the account is deleted (see the Privacy Policy). When it ends, your Space goes back to Free unless you choose and pay for a plan, and the people over the Free limit are paused until you upgrade or make room, as described below. No account gets a special price: there are no introductory or beta offers (changed October 19, 2026). The Radio Bridge free 30-day start in section 6 is a free start, not a price offer.
  • Business: bought on the web and billed monthly or yearly: $84.99 a month for the first 25 people, plus $2.50 a month for each extra person, or $849.90 a year for the first 25 people, plus $25 a year for each extra person, with a minimum of 26 people. You can change the number of people at any time, and the change is prorated. Invoices are in Manage billing, and we ask for a tax ID. Business includes 1.5 transcript hours a month for each person, pooled for the whole team. When they are used, KeyUp’s transcripts pause until the next month. Talking always keeps working.
  • Radio Bridge add-on: on sale, still in beta, bought in the KeyUp web app. Its price is $59 a month per bridge on Crew and Business, one bridge is one radio channel linked to one room, and everything in section 6 still applies, including US only and your own license to transmit. A free 30-day start (section 6) is free and ends by itself, with no charge. If your subscription ends, the add-on and its bridges switch off.
  • Plus and Plus 10: Plus and Plus 10 are for personal use with family and friends, not for work. For work, choose a Crew or Business plan. On Plus and Plus 10, your own transcription key is capped at 20 hours of audio a month. When the 20 hours are used, transcription through your own key pauses until the next month. Talking always keeps working.
  • When a trial or plan ends, or a plan gets smaller: nothing is deleted. The people over the new limits are paused, last joined first and never the owner, until you upgrade or make room. Paused people stay members but can’t talk, listen or read history in that Space. The owner can choose who stays, and upgrading un-pauses everyone at once. Rooms and Spaces over the new limits go read-only, with their content kept. You can’t add new people, rooms, Spaces or guests beyond the new limits. Features the new plan doesn’t include are switched off and remembered. Room history longer than the new plan’s window is kept for 30 days and then trimmed, and so are Replay clips older than the new plan’s Replay time. Replay clips are kept 1 hour by default, and a room can choose longer, up to 1 day on Free, 7 days on Plus, 30 days on Crew and 90 days on Business; messages and transcripts follow the history window of 7, 30, 90 or 365 days.
  • Options from bigger plans: in the Android app and the web app, owners and admins may see options their plan doesn’t include, greyed, with the plan that has them (for example “Available on Crew”). Members never see them, and the iPhone app doesn’t show them. Tapping one only opens the plans; nothing is bought until you choose and confirm a plan.
  • If you are a member of someone else’s Space: only the Space owner’s plan counts for that Space. If you pay for your own plan, it does not keep you active in someone else’s Space. If that Space’s owner downgrades, or a trial or plan ends, you can be paused there even though you pay for your own Space. People who are paused get a notice in the app. Members never pay, and are never owed a refund when an owner downgrades.
  • If you move to a smaller plan: you are not refunded for the current period. The smaller plan starts when the period you paid for ends.
  • Price changes: we tell you before a price change affects your subscription. Google Play asks for your agreement in Google Play. For web subscriptions we email you at least 30 days before, and you can cancel first. On October 25, 2026 the plans and prices of new subscriptions changed: Supporter became Plus, for up to 5 people, at $4.99 a month or $39 a year; Crew 6 was added and the Crew prices changed; and Business became $84.99 a month for the first 25 people plus $2.50 for each extra person, or $849.90 a year plus $25 a year for each extra person. On October 26, 2026 Plus 10 was added, for up to 10 people, at $9.99 a month or $79 a year; Plus got 2 Spaces; and every Crew plan got unlimited Spaces and as many guests at a time as its size. On October 27, 2026 guests at a time changed to 1 on Plus, 2 on Plus 10, 3 on Crew 6, 5 on Crew 10, 8 on Crew 15, 10 on Crew 20 and 15 on Crew 25, and 30 on Business, plus 1 for every 2 extra people. Free stays at 1.
  • Taxes: prices don’t include tax. Tax is added where the law requires it.
  • Deleting your account: If you delete your account, a web subscription is canceled at once and the rest of the period you paid for is not refunded. We also ask Google Play to cancel a Google Play subscription, but please check in Google Play that it stopped. We keep the subscription record (plan, dates, price and the store’s reference numbers) for our accounts, no longer linked to your account once it is deleted.

9. Your content

You’re responsible for what you say and share. KeyUp is a way for people to talk to each other. We don’t pre-screen conversations or monitor them on our own, and we don’t endorse anything users say or share. Users are solely responsible for their own content, and Space owners and admins are responsible for moderating their Spaces. When something is reported to us, we may look at what was reported and act on it (see Reporting below).

You own what you say, send and share on KeyUp. You give us a limited, worldwide, non-exclusive, royalty-free permission to host, relay, store, copy and process it only as needed to run the Service for you and the people you share it with, including optional features your Space turns on. This permission ends when your content is deleted, except for copies in backups that roll over as described in our Privacy Policy. You’re responsible for having the right to share what you share.

KeyUp, its app, website, name and logo belong to us. These terms don’t give you any rights to them beyond using the Service.

We respect other people’s copyright. We close the accounts of people who repeatedly infringe it. To report something, see Copyright on the Legal page.

Reporting and blocking

You can block anyone, and report a person or a message in the app. A report includes your description plus recent material you can already see from that person, such as messages, transcripts and saved voice clips in conversations and rooms you share. Reports about something in a Space go to that Space’s owners and admins, who can act on them or send them on to us. Reports about possible illegal activity, threats or child safety, reports about a Space’s own owners or admins, and reports about direct messages come to us too. We keep reports only as long as we need to handle them, as described in our Privacy Policy. We may remove content, suspend or close accounts, and report illegal content, such as child sexual abuse material, to the authorities as the law requires.

Content rules and moderation

Besides the Acceptable use rules in section 3, these are never allowed anywhere on KeyUp, including in Spaces marked Adults only:

  • Any sexual content involving someone under 18, sexualizing children, or trying to contact a child for sexual purposes (grooming). We report child sexual abuse material to the US National Center for Missing & Exploited Children (NCMEC), keep the reported material as the law requires, and close the account.
  • Sharing intimate images of someone without their consent, or threatening to. We remove these within 48 hours of a valid request (see our takedown page).
  • Sexually explicit content, nudity and sexual services, in any Space or message, including Spaces marked Adults only (18+). Adult language and mature topics are allowed there; explicit content is not.
  • Encouraging or giving instructions for suicide, self-harm or eating disorders.
  • Terrorist or violent extremist content, credible threats of violence, and selling illegal goods such as drugs or weapons.
  • Fraud and scams.

How we handle reports. We look at what was reported and decide whether it breaks the law or these terms. Reports about child safety, threats of harm and intimate images come first. We don’t scan private conversations on our own; we act on reports, on profile picture checks, and on what the law requires.

What can happen. Depending on how serious it is, we may remove the content, warn you, limit features (for example direct messages or Space ownership), suspend your account for a time, or close it. For the most serious cases, such as child sexual abuse material or credible threats, we close the account without warning and may report it to the authorities. When we act on your account or content, we tell you what we did and why, unless the law or someone’s safety stops us.

Appeals. If you think we got it wrong, email [email protected] with “Appeal” in the subject within 6 months, from the email on your account if you have one, with your username and what happened. A person (not an automated system) reviews it, normally within 14 days, and we tell you the result. If we were wrong, we restore what we removed where we can. Space owners and admins make their own decisions inside their Spaces; we only step in when something breaks the law or these terms.

10. Ending your use

You can stop using KeyUp and delete your account at any time in the app (You › Account and plan › Advanced › Delete account on Android, You › Account › Delete account on the web). We may suspend or close accounts that break these terms, put others at risk, or create legal risk for us. We’ll tell you why when we reasonably can. We may also change or discontinue the Service or parts of it, including a beta feature. If we shut down the Service, we’ll give you reasonable notice and a way to download your data. Sections 8 and 10 to 14 still apply after your use ends.

11. Disclaimers

The Service is provided “as is” and “as available”, especially for beta features. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t promise the Service will be uninterrupted or error-free, or that every transmission will be delivered. We aren’t responsible for third-party services you choose to connect, such as an AI company or your radio equipment.

12. Limitation of liability

To the fullest extent the law allows, KeyUp won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or US $50. Some places don’t allow these limits, so they may not fully apply to you. Nothing in these terms limits liability that can’t be limited by law.

13. Indemnity

If you use KeyUp in a way that breaks these terms or the law, and someone makes a claim against us because of it, you agree to cover our reasonable costs of dealing with that claim, as far as the law allows.

14. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Pennsylvania, and you and KeyUp agree to their jurisdiction. If you live in the EU, the UK or another place whose consumer laws give you the right to bring a claim where you live, or to rely on local protections, these terms don’t take that away. If you live in Quebec, the French version of these terms (Conditions d’utilisation) is provided to you as the law requires. If the English and French versions differ, the English version governs, except that nothing in these terms limits the rights Quebec law gives you.

15. General

These terms and our Privacy Policy are the whole agreement between you and KeyUp about the Service. If part of these terms can’t be enforced, the rest still applies. If we don’t enforce a term right away, we can still enforce it later. You can’t transfer these terms to someone else without our permission. We may transfer them if KeyUp is sold or reorganized.

16. Changes to these terms

We may update these terms. We’ll update the “Last updated” date, and if a change is significant, we’ll tell you in the app or by email before it takes effect. If you keep using KeyUp after that, the new terms apply. If you don’t agree, you can stop using KeyUp and delete your account.

17. Contact

KeyUp is run by its owner as a sole proprietorship in Pennsylvania, USA. Support: [email protected]. Legal: [email protected]. Postal address: on request at [email protected].

Website: keyupradio.com.

  • Help and questions: [email protected]
  • Report abuse or a user (spam, harassment, someone breaking these terms): [email protected]. In the app, use Report on their profile or message instead: it sends us the evidence.
  • Safety concerns (threats, self-harm, child safety): [email protected]. If someone is in immediate danger, call 911 or your local emergency number first.
  • Legal requests (law enforcement, subpoenas, copyright and other legal notices): [email protected]