Account

Delete your KeyUp account

Last updated November 3, 2026

You can delete your KeyUp account at any time. The quickest way is inside the app. If you no longer have the app or can’t sign in, email us and we’ll do it for you.

Delete your account in the app

1. Open KeyUp on your phone and go to You. In Simple mode, tap Account. In full settings, tap Account and plan. Classic Simple look uses More › All settings and features first.
2. Tap Advanced, then Delete account. On a guest pass, Delete guest pass is in Account and plan, under Sign out.
3. Read Delete your account? and What we keep for a while, type your password under Enter your password to confirm, and tap Delete account. Guest passes don’t need a password, and neither does an account you joined with from an invite link and never kept (no password or Google added). No password because you signed in with Google? The sheet says Confirm it’s you: tap Delete account and sign in with Google again to confirm.

On a watch, KeyUp never asks for your password, so an account is deleted on your phone or on the web. Settings › You › Account › Advanced › Delete account on the watch shows what deleting does, offers Open on phone and a QR code for this deletion page. A guest pass can be deleted on the watch: Delete guest pass in the same place, then tap again.

On the web or iPhone: You › Account › Delete account.

Your account is deleted at once, and you’re signed out on all your devices, including your watch. This can’t be undone. Want a copy first? Download your data before you delete. More help: Delete your account.

Joined with an invite link?

If you joined with an invite link and never added a password or Google, the phone or browser you joined on is your key. Open KeyUp there and delete the account as above (in a browser: You › All settings › Account › Delete account). No password is needed.

Don’t have that phone or browser any more? Write to [email protected] with the name of the group you joined, the name you used, the kind of phone and about when you joined. If you can, add your KeyUp username: it looks like mom.k3f9q, and the app shows it under Keep your account.

Ask us to delete it (no app needed)

1. Email [email protected] with the subject Delete my KeyUp account.
2. Include your KeyUp username. If you added an email address to your account, send the request from that address.
3. We may ask you to confirm it’s really you before we delete anything, so nobody can delete someone else’s account.

We delete your account within 30 days of confirming your request, and we email you when it’s done.

What gets deleted

• Your account: username, display name, password, email address and profile picture, and the link to Google if you used Sign in with Google (your Google account itself is not touched).
• Your phones, watches and browsers, their sign-ins and push notification tokens.
• Your room and Space memberships, friends, blocks and notification settings.
• Your direct chats, for both people: your messages and the other person’s, with both people’s photos and voice notes in those chats.
• The photos, files and voice notes you sent in rooms.
• Your Replay voice clips and transcripts of what you said.
• Your assistant memories, AI settings and problem reports, and invitations you created.
• Your consent choices for Replay and transcripts.
• Your status, your room notification levels and your entries in the missed-talks list.
• A web subscription (Stripe) is canceled at once, and the rest of the period you paid for is not refunded. We also ask Google Play to cancel a Google Play subscription, but please check in Google Play that it stopped, or it may keep renewing in your Google account.
• A pinned note you wrote. A call for help you sent has its note and audio clip erased, and the record itself is deleted when its 30 days are up.

The text of messages you wrote in rooms is wiped. The room keeps an empty “Message deleted” line so other people’s replies still make sense. Spaces you own go to another adult member. Members who are in only one room of a Space can’t take it over. If no other adult member can take over (the other members are under 18, or never confirmed their age), the Space and everything in it is deleted. Before you confirm, KeyUp shows which Spaces that would be, so you can hand one over first.

What we keep for a while

• Backups, for at most 30 days. Our database is backed up every night on our server, and before each update, and each night’s backup is also copied to a second machine we control. Every copy is deleted after at most 30 days. We use a copy only to recover the whole service after a failure, never to bring back a single account.
• Your entries in other people’s call history, for up to 12 months. Calls with you stay in the other person’s recent calls, whether you started them or they did, shown as “Deleted account”. Calls in a direct chat go with that chat. A call in a room leaves a line saying a call took place, with no name.
• Reports about you and reports you made, until 90 days after they close (1 year for child safety and intimate image reports).
• Basic security records, such as the fact that an account was deleted, for up to 12 months, without your name.
• Web checkout records. If you bought a plan on the web, the email you typed into Stripe’s checkout, the plan, price and the Terms you agreed to are kept for 3 years after the purchase, or 1 year after the plan ends if that is later. We use that email for the purchase confirmation and renewal reminders.
• Subscription records. If you paid for a plan, the record of the subscription (plan, status, dates, price, and the Google Play or Stripe reference numbers) is kept for our accounts, with no set end. After your account is deleted it is no longer linked to it, but the reference numbers stay.
• Free trial marks, for at least 400 days. If your Space had a free trial, one-way marks of your verified email, devices and linked Google account are kept for at least 400 days after the trial started, so a new account can’t start a second free trial. Older marks are deleted the next time a free trial starts on KeyUp. They can’t be turned back into the email or the IDs.
• Anything the law requires KeyUp to keep, such as data under a legal hold.
• Your username, for 30 days. It is kept out of use for 30 days after you delete your account, so nobody, including you, can take it again at once. We keep only a one-way scrambled copy of it, never the name itself.

The beta waitlist on this website is separate from your account. If you signed up here, deleting your KeyUp account doesn’t remove that entry. Use the unsubscribe link in any KeyUp email, or write to [email protected], and we remove it. The same goes for feedback you sent here.

Delete some of your data, keep your account

You don’t have to delete your KeyUp account to remove data. In the app:

• Messages: long-press a message you sent and tap Delete.
• Profile picture: You › Profile, tap your picture and choose Remove.
• Replay clips and transcripts of your voice: turn off Save and transcribe my voice in You › Privacy and AI (You › Privacy on the web). Nothing new is saved, and clips already saved expire after the room’s Keep clips for time. To delete them sooner, email us (below).
• Direct chats: in a direct chat, open the three dots and choose Delete messages after (30, 60 or 90 days). It applies to both of you.
• Devices: You › Devices, then remove a phone, watch or browser. Devices you haven’t used for 30 days are removed on their own.
• Consents: switch any of them off in You › Privacy and AI (You › Privacy on the web) at any time.

Anything else, or if you don’t have the app: email [email protected] from your account’s email address with your username and what you’d like deleted. We delete it within 30 days. Database backups are kept for 30 days and then deleted.

Timeline

• In the app: at once.
• By email: within 30 days of confirming it’s you.
• Backups: within a further 30 days.

Questions? Email [email protected], or read our Privacy Policy.