Help Center
How can we help?
Short steps for every part of KeyUp, on your phone, your watch, the web and iPhone.
No matches. Try another word, or email [email protected].
Popular
- Getting started with KeyUpMake your first talk: an account or an invite, your microphone, someone to talk to, then tap to talk.
- Talk from your watchTurn the crown, raise your wrist or tap the button. Swipe up for everything else.
- Add your watchTap Sign in from your phone on the watch, or approve its code from any browser at keyupradio.com/pair or from your phone. If the code does not work, start here.
- Guest passesLet anyone join a room with just their name. Choose how long the pass lasts and what guests can do, see how many guests can be in at once across all your Spaces, and how many spots are left.
- Quiet and Let throughQuiet holds everything for a while, on all your devices. Pick a length, choose what gets through, and see who sees your moon.
- KeyUp on iPhoneToday, KeyUp on iPhone is the web app in Safari. Native iPhone and Apple Watch apps come soon, through TestFlight.
Getting started
Get into the beta, make an account, set up, add your watch and join your crew.
Talking
The talk button, Hold, Tap, Raise and Open mic, volume keys, a second room, talk limits and fixes.
- The talk button and its colors
- Hold, Tap, Raise and Open mic
- Open mic
- Talk with a volume key
- Talk with your earbud or headset button
- Home screen widget, shortcuts and Quick Settings tiles
- Talk with a key on a computer
- One talker per account: phone, watch and web
- Listen to a second room
- Talk time limits
- Nobody hears me, or I hear nobody
- Raise to talk on your phone
Watch
Start with the Watch quick guide. Talk with the crown or a raise of the wrist, use the watch on its own, tiles, complications and fixes.
- Watch quick guide
- Talk from your watch
- Talk with the crown
- Crown talk with the screen off or dark
- Crown not working? One tap to check
- Set up in one tap: Everyday or Hands busy
- Raise to talk on your watch
- Raise to talk: screen-off checks, resting and battery
- Other ways to talk on the watch
- Use your watch without your phone
- Calls, messages and friends on your watch
- Watch tiles
- Watch face complications and the KeyUp chip
- Watch: Mute and read, talk screen icons and Deep sleep
- Buzz style on the watch
Rooms and Spaces
Switch and star rooms, make Spaces and rooms, settings, roles, ages and teens.
Plans and billing
What each plan has, how billing works, business seats and Radio Bridge pricing.
People
Who is here, status, friends, per-person volume, mute, block, report and your picture.
Messages
Room chats and direct messages, read receipts, replies, reactions, voice notes, photos and search.
Calls
Call a person or a room, private calls, call waiting and moving a call to your watch.
Call for help and pages
Alert the people who look after your Space, handle a call for help, and page someone who is off.
Sound and quiet
Quiet, Mute and Hours, notification levels, sounds and music.
Audio and devices
Which device talks and plays, mic and speaker, Bluetooth, boosts and your devices.
- Talk on your watch, listen on your phone
- Choose the microphone and speaker
- Bluetooth audio: Music quality or Hands-free
- When your headphones disconnect
- Talks while another app records
- Mic boost, Volume boost and Even out voices
- Weak connection and reconnecting
- Your devices: see, add and remove
- Keep KeyUp running on your phone
- Save battery on your phone and watch
Replay, transcripts and the AI
Keep a copy of talks and Replay, transcripts and hours, and the room’s AI assistant.
- Replay: play back talks you missed
- Keep a copy of talks: turn Replay on in a room
- While you were away: the missed talks card
- Transcripts
- Translate talks
- Transcript hours by plan
- Use your own transcription key
- If your transcription key stops working or is removed
- Reminders
- Remind again, the Reminders tile and widget
- Ask AI
- Set up the AI assistant (bring your own key)
Invites and guests
Guest passes by link or QR code, inviting members and staying.
Account and privacy
How you sign in (password or Google), email, your data, deleting your account, privacy switches and getting help.
Appearance
Themes, light or dark, accent colors, Space colors and the app language.
Web app and iPhone
Use KeyUp in a browser and on iPhone, add it to your Home Screen, and notifications.
Dispatch console and Radio Bridge (Beta)
Follow rooms from a computer and connect a room to a two-way radio.
Still stuck?
Email [email protected]. Tell us your phone and watch model and what you tried. A real person reads every message.
Got an idea instead? Suggest a feature.
The people, names and pictures in the Help screenshots are made up.