Mute, block or report someone

Silence one person for you, block someone, or report them to the owner or to KeyUp.

You have three ways to deal with a person who bothers you: mute them for a while, block them, or report them. Mute and block are only for you.

Mute a person

Muting a person stops their voice in every room for 1 hour, 8 hours, until tomorrow morning or until you turn it back on. Calls from them still ring. You can also silence the notifications for their messages. This is the one mute for a person; the volume slider has no Mute of its own.

Phone

Tap a person (a face, Everyone here or the People tab) › Mute [name] for you.
Turn on Also silence their messages if you like, then pick 1 hour, 8 hours, Until tomorrow morning or Until I turn it back on.
Unmute in the same place.

A person opened in Everyone here: Mute Sam for you, with “You won’t hear their voice in any room.” and Also silence their messages. — Mute one person.

Watch

A person’s screen › Mute [name], with the same four lengths and Also silence their messages.

Web app and iPhone

A person’s sheet › Mute for you, with Also silence notifications for their messages.

Block or report someone

A blocked person can’t call or message you, even when you share a Space, and can’t ask you to join a room. In a room you both use, they are muted for you. A report goes to the Space’s owners and admins, and some reasons always go to the KeyUp team too. The person is never told who reported them or that they are blocked.

Block

Phone

A person’s sheet › Block [name] (two steps).
To unblock: People › Blocked › Unblock.

iPhone

In the iPhone app (in private testing), People › Blocked is at the bottom of the tab when you blocked someone, with Unblock beside each person.

Watch

For friends only: the person’s screen › Block (two taps).

Web app and iPhone

A person’s sheet › Block or Unblock.

Report

Reasons: Harassment or bullying, Threats or violence, Hate, Sexual content, Intimate image shared without consent, Child safety, Spam or scam, Illegal activity, Impersonation, Something else. Add a note. Also block is on by default.

Phone

A person’s sheet › Report [name].
A message: long press › Report message.
Report picture shows when the person has a profile picture.

Report Sam with the list of reasons, a note box and Also block switched on. — Report someone.

iPhone

In the iPhone app (in private testing), a person’s page has Report picture when they have one: pick Explicit, Offensive, Pretends to be someone or Something else, then Send report.

Watch

A person’s screen › Report; a message › Report message.

Web app and iPhone

A person’s sheet › Report; a message’s menu › Report message.

Good to know

Child safety, Intimate image shared without consent, Threats or violence and Illegal activity always go to the KeyUp team too (“This also goes to the KeyUp team.”). For other reasons you can choose to send it.
An intimate image report is held at once and the KeyUp team removes the image within 48 hours. See Remove an intimate image.
Owners and admins review reports on the phone and in the web app, and on an iPhone through the web app. See Review reports. The watch can send a report but not review one.
To stop spam, one person can send up to 5 reports a day to the KeyUp team, and everyone on one shared network can send up to 10 a day. Reports about child safety, illegal activity or an intimate image shared without consent are never limited. Reporting the same person or message again the same day counts as the first report, so nothing is lost.
If someone is in danger, call your local emergency number first.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.