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Where calls ring, call waiting and group calls

Calls ring on your phone and watch. Choose where alerts go, answer a second call, and add someone to turn a call into a group call.

Incoming calls ring on the watch with a full-screen Accept and Decline. A watch with no phone nearby rings by itself.

Where calls ring

Phone

  1. You › Quiet and notifications › Advanced › Where notifications go is one account setting for both devices.
  2. Full-screen calls shows above Advanced when Android has turned it off. Turn it on so a call fills a locked screen.
You › Quiet and notifications with Advanced open: Where notifications go (Phone and watch, Watch only when it’s connected, Phone only) and What gets through (Urgent pages, Calls while I’m off, @mentions while I’m off).
What notifies you and where.

Watch

  1. Settings › Notifications and rooms › Where notifications go: Phone and watch, Watch only when it’s connected, or Phone only.
  2. With Phone only, Calls on watch lets the watch still ring.
  3. Full-screen calls shows there if Android turned them off.
An incoming KeyUp call from Sam on the watch, with Decline and Accept.
A call rings on the watch.

Web app and iPhone

Calls ring only while the page is open. A notification appears when the page is hidden.

iPhone

In the iPhone app (in private testing), a call rings only while KeyUp is open. It can’t ring while KeyUp is closed or the phone is locked.

Call waiting

A second call rings as call waiting. End and answer ends your first call. Add to call joins them into your call.

Phone

A prompt on the call screen: Decline, End and answer and Add to call. Private calls only get Decline and End and answer.

Call waiting on the call screen: Decline, End and answer and Add to call.
Call waiting.

Watch

  1. A Call waiting screen: End and answer, Decline and Add to call.
  2. A second call while your call is on your other device shows End and answer and Decline, with a short buzz instead of a full ring.

Web app and iPhone

Decline or End and answer in the call screen. No Add to call on the web.

Add someone to your call

Add to call joins the waiting caller into your current call. Calling again adds the next caller, up to 8 people. Regular calls only. A merged call ends when fewer than two people are left.

Phone

Tap Add to call on the call waiting prompt.

Call waiting on the call screen: Decline, End and answer and Add to call.
Call waiting.

Watch

Tap Add to call on the Call waiting screen.

Web app and iPhone

The web can’t merge calls. If someone merges you into a group call, the web leaves that call on your side.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.