Get KeyUp

I’m not getting notifications

Check Android’s permission and battery settings, then your KeyUp choices and mutes.

Android can block or delay notifications to save battery. Check these in order.

Phone

  1. Android Settings › Apps › KeyUp › Notifications: allowed.
  2. Android Settings › Apps › KeyUp › App battery usage: Unrestricted.
  3. On a Samsung Galaxy phone, also take KeyUp out of Sleeping apps: see Samsung Galaxy: keep KeyUp listening.
  4. In KeyUp, You › Quiet and notifications › Notify me about isn’t on Only calls, and the kind is on under Advanced.
  5. The chat, room or person isn’t muted, and Quiet is off or lets calls and @mentions through.
You › Quiet and notifications with Advanced open: Where notifications go (Phone and watch, Watch only when it’s connected, Phone only) and What gets through (Urgent pages, Calls while I’m off, @mentions while I’m off).
What notifies you and where.

Watch

Settings › Notifications and rooms: check Notify me about isn’t on Only calls, Where notifications go includes the watch, and the kind is on under Show on this watch.

iPhone

  1. In Safari, notifications only work from the web app added to the Home Screen (iOS 16.4 or later). See Turn on notifications on iPhone.
  2. The iPhone app (in private testing) shows notices only while it is open. It can’t notify you while it is closed or the phone is locked.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.