Get KeyUp

Create an account or sign in

Sign up with a username, your name, a password and your birth year, or with Google. Sign in with your username or email, or on a watch with a code. No code needed.

Your account holds your name, your Spaces, your messages and your devices. You must be 14 or older. A free account is up to 3 people, and you don’t need a code. This page also covers signing in and staying signed in.

Create an account

Phone

  1. On Welcome, tap Create account.
  2. Fill in your username, your name, a password and your birth year. The password needs at least 12 characters, with an uppercase letter, a number and a symbol. A checklist under the field shows only what is still missing.
  3. Tick I agree to the Terms and Privacy Policy, then tap Create account. First-time setup starts. See First-time setup.
  4. Rather not make a password? Tap Sign up with Google above the form instead. See Sign in with Google.
Create your account: Your name (shown to others), Username, Password and What year were you born?
Create your account.

Web app and iPhone

  1. Open the web app and pick the Create account tab.
  2. Fill in username, name, password (at least 12 characters, with an uppercase letter, a number and a symbol) and birth year.
  3. Leave Stay signed in on, unless the computer is shared. Tick I agree to the Terms and Privacy Policy, then create the account.
  4. Rather not make a password? Tap Sign up with Google above the form instead. See Sign in with Google.
The web app’s sign-in screen: Sign in and Create account tabs, Username, Password, Stay signed in and Forgot password?
Sign in to the web app.

Watch

There is no sign-up form on the watch. Its Add this watch screen says “New to KeyUp? Scan the code to create an account.”: scan it, make the account on the pairing page (tick I agree to the Terms and Privacy Policy there), and the watch is added too. See Add your watch.

Sign in and stay signed in

You sign in with your username or email and your password, or with Google on an Android phone and in the web app. The email works once it is confirmed on your account. A watch never asks for a password: it shows a code that you approve.

Phone

  1. On Welcome, tap Sign in.
  2. Type your username or email, and your password. Or tap Sign in with Google and pick your Google account. See Sign in with Google.
The Welcome screen: Sign in with Google, Sign in, Create account, Join with a link and Add this phone to my account.
The Welcome screen.

Web app and iPhone

  1. Open the web app and use the Sign in tab.
  2. Type your username or email, and your password. Or tap Sign in with Google above the form.
  3. Stay signed in is on by default. Turn it off on a shared computer.
The web app’s sign-in screen: Sign in and Create account tabs, Username, Password, Stay signed in and Forgot password?
Sign in to the web app.

Watch

  1. Open KeyUp on the watch. It shows Add this watch with a QR code and a code.
  2. Paired to an Android phone with KeyUp signed in? Tap Sign in from your phone and confirm. Otherwise approve the code in a browser at keyupradio.com/pair, or on a signed-in phone in You › Devices › Add a device. See Add your watch.

Forgot your username?

Your username is on the You tab, under your name. Open KeyUp on a phone, computer or iPhone where you are still signed in to see it.

  1. Or type your email in place of the username. It works once the email on your account is confirmed. See Add and confirm your email.
  2. Made your account with Google and have no password? Use Sign in with Google, or add the new device from your phone in You › Devices › Add a device.

This device couldn’t store your sign-in securely

On Android, KeyUp keeps your sign-in encrypted with a key held in the phone’s secure storage (the Android Keystore), and it never saves your sign-in unencrypted. If that secure storage fails, KeyUp says This device couldn’t store your sign-in securely. You stay signed in until KeyUp closes, then you need to sign in again. The next time KeyUp opens, the Sign in screen says why: This device couldn’t keep your sign-in safely, so you were signed out. Please sign in again.

Phone

  1. This is usually a problem with the phone’s secure storage, not with your account. Your account, Spaces and messages are fine.
  2. Sign in again. That usually works.
  3. If it keeps happening, restart the phone and sign in again. Still happening? Send a report from You › Help › Report a problem. See Report a problem.

Watch

A Wear OS watch keeps its sign-in the same way and shows the same messages. If it was signed out, add it again with Sign in from your phone or its code. See Add your watch.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.