Delete your account

Permanently remove your account, devices, memberships and direct chats, at once.

Deleting removes, at once, your profile, sign-ins, devices, friends, memberships, voice recordings and transcripts, assistant memories, problem reports, and your direct chats with the photos and voice notes in them (both people’s). Your room messages become an empty “Message deleted” line. Spaces you own go to another adult member. Members who are in only one room of a Space can’t take it over. If no other adult member can take over (the other members are under 18, or never confirmed their age), the Space and everything in it is deleted. Before you confirm, KeyUp shows which Spaces that would be, so you can hand one over first.

Phone

You › Account and plan › Advanced › Delete account (in Simple mode, More › All settings and features first). Type your password. (No password, because you made the account with Google? The sheet says Confirm it’s you: sign in with Google again instead.) The sheet lists What we keep for a while, and offers Download my data so you can keep a copy first.

Delete account with the password box and the “What we keep for a while” list. — Delete your account.

Watch

Settings › You › Account › Advanced › Delete account shows what deleting does. The watch never asks for your password, so it says Do this in KeyUp on your phone or at keyupradio.com.
On a guest pass: Delete guest pass in the same place, then tap again.

Web app and iPhone

You › Account › Delete account.

Good to know

What we keep for a while: backups for up to 30 days; your entries in other people’s call history for up to 12 months; reports about you until 90 days after they close (1 year for child safety and intimate image reports); basic security records for up to 12 months without your name; and anything the law requires.
Your username is kept out of use for 30 days after you delete your account.
If your Space had a free trial, one-way marks of your verified email, devices and linked Google account stay for at least 400 days after the trial started, so a new account can’t start a second free trial. They can’t be turned back into the email or the IDs. See Privacy.
If you signed in with Google, deleting your account also removes the link to Google. Your Google account itself is not touched.
The watch never asks for your password: delete the account in KeyUp on your phone or on the web. See Sign-in methods.
A guest pass has Delete guest pass and needs no password. It ends your pass now: you leave the room and are signed out.
Joined from an invite link and never added a password or Google? Delete the account on the phone you joined on: it asks for no password. In Simple mode, open More › All settings and features first. Lost that phone? See Joined with an invite link?.
No app? The Delete your account page explains it without signing in.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.