Get KeyUp

Crown not working? One tap to check

The watch reads what can stop the crown and tells you the first problem in one sentence, with a button to fix it.

KeyUp checks the things that can make the crown (or a Galaxy Watch’s bezel) do nothing and says the first one it finds in one plain sentence. It only reads settings. It never changes anything.

Watch

  1. Go to Settings › You › Help › Crown not working?. On a Galaxy Watch the row says Bezel not working?. It is also in Settings › How you talk while Crown is picked.
  2. Tap it. One sentence says what is wrong. When a screen fixes it, one button opens it: Set up in Accessibility, Open Accessibility, Open Display settings, Open Battery Saver or Open settings.
  3. Fix it, come back and tap Check again.
Settings › How you talk with the Crown not working? chip after a check, one sentence under it in amber (here “Screen-off crown talk is off, so the crown works only while KeyUp is on screen.”), and one button (here Set up in Accessibility; with crown wake off it is Open Display settings).
Crown not working?

Phone

The check is on the watch, because it reads the watch’s own settings.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.