Your plan

See what your plan includes and how much you use, how many guest spots and member places are left across all your Spaces, and what each plan has at a glance.

A plan belongs to the Space owner and covers all their Spaces. Free is the default, and you are only charged if you choose a paid plan and confirm the payment. Live talk, Replay, missed talks and Call for help are on every plan. The AI assistant, your own transcription key and a Space color start at Plus. KeyUp’s own transcript hours and translation start at Crew. KeyUp never provides an AI: the assistant uses the Space owner’s own AI key.

Phone

Open Space settings › Plan.
The card shows your plan, what it includes (Transcripts, Replay and Assistant: Included or Not included), and your usage: people, guests, rooms, Spaces, transcript hours and Room history. On Plus and Plus 10 the transcripts line says Transcripts: With your own key, up to 20 hours a month: KeyUp has no transcript hours on those plans, but a Space can use its own transcription key.
What is left shows in two lines: Guests right now: 1 of 5, across all your Spaces and Members: 7 of 10 (here on Crew 10). Under them, Guests by Space lists each of your Spaces that has guests right now, like Riverside Crew: 1. When no Space has guests, that list is hidden. With no guest limit, the first line says No guest limit right now.
Tap See plans to choose or change a plan. Paid plans renew automatically at the same price until you cancel, and you can cancel any time.
In a room’s settings, Advanced › Limits › People in the room is Everyone in the Space to start. The most you can pick is what your plan allows plus your guests, and the sheet says Your plan allows 15 people across your Spaces.

The Plan card in Space settings on Crew 15: Renews on Nov 25, 2026, Bought on the web, Transcripts, Replay and Assistant: Included, 5 of 15 people across your Spaces, guests, rooms, Spaces, transcript hours, room history and See plans. — Your plan.

Watch

Not on the watch.

Web app and iPhone

On the You tab, tap My plan. It shows your plan and what you have used, with the same lines as the phone: Guests right now, Members and Guests by Space.
Tap Plans at the top to choose or change a plan. See Pricing for every plan.

Guests and members: how the limits count

Your plan has two limits for who can be in your Spaces: people (members) and guests at a time. Both are one total for all the Spaces you own together, never a number for each Space, each room or each person.

Guests at a time: each guest holds one spot while their guest pass, or the room PIN they joined with, is still active. When it ends, the spot is free again. A guest in two of your Spaces holds two spots.
Making a pass holds no spot. KeyUp checks when a guest joins: if every spot is in use, they see You have the most guests your plan allows right now.
People: each member counts once, however many of your Spaces they are in, and you count as one. Guests never count as people.
A guest pass lets in at most your plan’s guests at a time. A member link lets in up to your plan’s people (3 on Free, 5 on Plus, 10 on Plus 10, 6 on Crew 6, 10 on Crew 10, 15 on Crew 15, 20 on Crew 20, 25 on Crew 25, and the number of people you pay for on Business). See Guest pass limits and Make the link.

Plans at a glance

The numbers below come from the same table as the Compare plans table on the Pricing page, which also has the price of each plan and every feature.

Free ($0): up to 3 people, 1 Space, 3 rooms each, 1 guest at a time. Messages: 7 days. Voice clips: up to 1 day.
Plus ($4.99 a month or $39 a year): up to 5 people, 2 Spaces, 5 rooms each, 1 guest at a time. Messages and transcripts: 30 days. Voice clips: up to 7 days. Listen to a second room, the AI assistant with your own AI key, a Space color, and your own transcription key (up to 20 hours a month).
Plus 10 ($9.99 a month or $79 a year): up to 10 people, 2 Spaces, 10 rooms each, 2 guests at a time. Messages and transcripts: 30 days. Voice clips: up to 7 days. Listen to a second room, the AI assistant with your own AI key, a Space color, and your own transcription key (up to 20 hours a month).
Crew 6 ($24.99 a month or $249 a year): up to 6 people, unlimited Spaces, 20 rooms each, 3 guests at a time. Messages and transcripts: 90 days. Voice clips: up to 30 days. Adds KeyUp’s own transcripts (1.5 hours per person a month, shared), translation of talks and the Radio Bridge add-on.
Crew 10 ($39.99 a month or $399 a year): up to 10 people, unlimited Spaces, 20 rooms each, 5 guests at a time. Messages and transcripts: 90 days. Voice clips: up to 30 days.
Crew 15 ($54.99 a month or $549 a year): up to 15 people, unlimited Spaces, 20 rooms each, 8 guests at a time. Messages and transcripts: 90 days. Voice clips: up to 30 days.
Crew 20 ($69.99 a month or $699 a year): up to 20 people, unlimited Spaces, 20 rooms each, 10 guests at a time. Messages and transcripts: 90 days. Voice clips: up to 30 days.
Crew 25 ($84.99 a month or $849 a year): up to 25 people, unlimited Spaces, 20 rooms each, 15 guests at a time. Messages and transcripts: 90 days. Voice clips: up to 30 days.
Business ($84.99 a month for the first 25 people, plus $2.50 for each extra person, bought on the web): 26 or more people, unlimited Spaces, 100 rooms each, 30 guests at a time, plus 1 for every 2 extra people. Messages and transcripts: 365 days. Voice clips: up to 90 days. Adds KeyUp’s own transcripts (1.5 hours per person a month, shared), translation of talks and the Radio Bridge add-on.

Good to know

Invited members and guests never pay. People count once across the owner’s Spaces, and guests don’t count.
You only see the choices your plan includes. Members only see what the plan allows: Keep clips for offers 1 hour and 1 day on Free, adds 7 days on Plus and Plus 10, 30 days on Crew and 90 days on Business (a new room starts at the longest your plan allows), Link works for goes up to your plan’s guests at a time, and Translate talks, the assistant rows (with Longest spoken answer) and Your own key for transcripts show only on plans that include them. A text (Chat) room has no Replay, transcript or Translate choices. Until the plan has loaded, a setting shows only its current value.
Owners and admins, in the Android app and the web app, may also see options the plan doesn’t include, greyed, with a short line like Available on Crew. Tapping one opens the plans. Only owners and admins see these greyed options: members never do, and the iPhone app doesn’t show them.
If a setting was chosen on a bigger plan, it shows the most your plan allows now. When you are at your plan’s rooms or Spaces, New room or New Space still shows, and tapping it says what your plan allows.
A room’s Room size follows your plan: Everyone in the Space by default, and the most you can pick is what the plan allows plus your guests. How many can be connected at once follows the plan too, with no row to set. Each owner’s own plan applies, with nothing to change in the room.
Plans: Free, Plus, Plus 10, Crew 6, 10, 15, 20 and 25, and Business for 26 or more people. Prices are on Pricing. Paid plans renew automatically every month or every year, at the same price, until you cancel. No ads on any plan, including Free.
Supporter is now called Plus. On an older version of KeyUp, Plus is still called Supporter.
Plus and Plus 10 are for personal use with family and friends. For work, choose Crew or Business. Crew and Business add KeyUp’s own transcripts, translation, more rooms and longer history.
On Free, when a 4th person joins your Space, a free 14-day Crew trial starts, once per owner. It is Crew 15, needs no card and never turns into a paid plan by itself. During the trial, KeyUp’s own transcripts are capped at 2 hours in total. When it ends your Space goes back to Free unless you choose and pay for a plan, and the people over the Free limit are paused until you upgrade or make room. Nothing is deleted.
When the trial ends, or when someone is paused, the Plan card on the Android phone says Best fit for your Space with the smallest plan that covers what your Space used: its people, guests, Spaces and rooms, and whether it used transcripts or translation. The other plans stay listed.
How paying works, changing a plan and refunds: Billing, Cancel or change your plan and the refund policy.
Paused people stay members and stay in the lists, marked paused, but can’t talk, listen or read history in that Space until there is room. The last people who joined are paused first, never the owner. The owner can choose who stays, and upgrading un-pauses everyone at once. Rooms and Spaces over the new limits go read-only, with their content kept. Paused people get a notice in the app.
Only the Space owner’s plan counts for that Space. If you pay for your own plan, it does not keep you active in someone else’s Space. If that Space’s owner downgrades, or a trial or plan ends, you can be paused there even though you pay for your own Space. Members never pay and are never owed a refund when an owner downgrades. An owner who moves to a smaller plan is not refunded for the current period: the smaller plan starts when the period they paid for ends.
When a plan limit stops something, like a new room, a new Space or an invitation, the phone and the watch say so in amber. Someone joining another person’s Space sees The Space has reached its limit. Ask the owner.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.