Get KeyUp

Review reports (owners and admins)

See what people reported in your Space, dismiss it, remove someone, or send it to the KeyUp team.

When someone reports a person, a message or a picture in your Space, the owners and admins see it. You see what was reported from this Space’s rooms, never anyone’s direct messages. The person is never told who reported them. Some reasons always go to the KeyUp team too.

Phone

  1. Open Space settings › Reports. Open reports come first, then Closed.
  2. Tap a report to see who it is about, who reported it, what they said, and the Evidence KeyUp kept when the report was made: the reported message, a photo, and voice clips.
  3. What to do: Not a problem, dismiss, Remove [name] from the Space, or Send to KeyUp (with an optional note on why KeyUp should look).
  4. A closed report has Reopen.

Web app and iPhone

  1. Open People › Reports. Open reports come first, then closed ones.
  2. Open a report to see who it is about, who reported it, what they said and the message that was reported.
  3. Choose Not a problem, dismiss, Remove [name] from the Space or Send to KeyUp. A closed report has Reopen.
  4. Photos and voice clips from a report play on the phone. On an iPhone this is how you review from the web app.

Watch

The watch can send a report, but not review them. Use the phone or the web.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.