Help Join the beta

Reset your password

Forgot it? Reset it by email, or with a phone or watch that’s still signed in.

What it is

If you forget your password, you can set a new one with a link by email, or with a code from another phone or watch that’s signed in to your account.

When to use it

Use it when you can’t sign in because you don’t remember your password.

How to do it

  1. On the sign-in screen, tap Forgot password?

    Pick how to reset.

  2. Email me a link: enter your Username or email and tap Continue. If your account has an email, a link arrives. Open it on any phone or computer to choose a new password.

  3. Use my other device: enter your Username or email and tap Continue. On a phone or watch that’s signed in, KeyUp asks Is this you? Tap Yes, it’s me. Show the code (on the watch, Approve).

    Approve it on your other device.

  4. The other device shows a code, big, with how long it works. On the new device, type it into Code from your other device, choose a New password, and tap Set new password.

    Type the code on the new device.

  5. Have a code already? Tap I have a reset code and enter it with your new password.

  6. Every device on your account signs out after a reset, including your watch. Sign in with the new password and pair your watch again.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.