Help Join the beta

Send logs to support

Send the last 2 days of KeyUp logs from your phone and watch, so we can find what went wrong.

What it is

KeyUp keeps a small log on your phone and on your watch: when it connected, when talk started and stopped, crown turns, and errors. Send logs puts them in an email or any app you pick, so you can send them to us. Nothing is sent until you send it yourself.

When to use it

Use it when support asks for logs, or when something went wrong earlier today or yesterday and you want us to look.

How to do it

  1. On your phone, go to You › Help and tap Send logs.

  2. Read What’s in them. Leave Include my watch’s logs on to add your watch’s log too. Your watch needs to be connected.

    See what’s in the logs.

  3. Tap Send logs. KeyUp asks your watch for its log, then opens the share sheet.

  4. Pick your email app. The email is already addressed to [email protected] with keyup-phone-log.txt and keyup-watch-log.txt attached. Add a line about what happened, and send it.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.