Contact KeyUp: which email to use
Support, abuse, safety and legal each have their own address, so the right person sees it fast.
What it is
KeyUp has four email addresses. Picking the right one gets your message to the right place sooner.
When to use it
Use email when the in-app options don’t fit, or when you don’t have the app.
How to do it
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Help, questions, account or privacy requests: [email protected]. For bugs, You › Help › Report a problem in the app is faster: it can include app logs.
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Report a person or abuse (harassment, spam, scams, someone breaking the Terms): [email protected]. In the app, use Report on their profile or on a message instead: it includes the evidence, which email can’t. Say who (their name as shown in KeyUp), where (Space and room, or direct message) and when.
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Safety (threats of violence, self-harm, anything involving a child’s safety): [email protected]. If someone is in immediate danger, call 911 or your local emergency number first.
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Legal (law enforcement and government requests, subpoenas, copyright and other legal notices): [email protected]. Include your agency or organization, the account (username or user id) and the legal basis for the request.
Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.