Report or block someone

Block someone so they can’t call or message you, and report a person or a message so it gets looked at.

What it is

Blocking stops someone from calling or messaging you. Reporting tells the people who can act: the Space’s owners and admins, and the KeyUp team when it needs us. KeyUp attaches the evidence itself, so you don’t need screenshots.

When to use it

Use it when someone is harassing you, threatening anyone, sending spam or scams, pretending to be someone else, or breaking the Terms. If someone is in immediate danger, call 911 or your local emergency number first.

How to do it

Open the person: tap them in a room, in People, or in your friends list. Tap Report and their name. To report one message, press and hold it and tap Report message.

Screenshot coming soon report-person-01

Report from a person sheet.
Pick what’s wrong: Harassment or bullying, Threats or violence, Hate, Sexual content, Child safety, Spam or scam, Illegal activity, Impersonation or Something else. Add a note if it helps.

Screenshot coming soon report-person-02

Pick a reason.
Also block is on, so they can’t call or message you after you send it. Switch it off if you only want to report.
In a Space, you can also switch on This may be illegal or dangerous: send to KeyUp too. Child safety, threats or violence and illegal activity always go to the KeyUp team as well.
Tap Send report. You’ll see Thanks. We’ll look into it.
To block without reporting, open the person and tap Block, then confirm. To unblock, open them again, or find them under Blocked on the People tab, and tap Unblock.

Tips

What a report includes: your reason and note, plus recent messages, transcripts and saved voice clips from that person that you could already see, from the last 7 days. KeyUp copies them the moment you report, so deleting them later doesn’t hide them. Private calls are never recorded, so nothing comes from them.
Who sees it: reports about something in a Space go to that Space’s owners and admins, with only that Space’s messages, never your direct messages. Direct messages and anything serious go to the KeyUp team. See our Privacy Policy.
The person you report isn’t told who reported them, and you can’t see other people’s reports.
You can report people on a guest pass, and you can report while you’re a guest.
Space owners and admins: open Space settings › Reports to review reports about your Space. You can dismiss one, remove the person from the Space, or Send to KeyUp with a note. You never see reports about yourself.
Never send pictures that could be illegal to anyone, even to report them. Report inside the app instead. See Contact KeyUp for the abuse and safety email addresses.

Still stuck? Email [email protected]. Tell us your phone and watch model and what you tried.